I was in a training session on how to effectively and efficiently contact tech support. We were then given hypothetical situations on what we should do so that the issue would be resolved in the fastest possible time.
Scenario: Your monitor is showing “ghost images” and you think you’re being haunted by the crying kid in the bathroom. Should you send an eTicket or call GSD?
Me: *mutters* forget tech support, I’m calling CP so she could send Han and Dwight.
(The crying kid in the bathroom is a real ghost in our office, by the way.)